Privacy Policy:
We follow a confidential order and shipping procedure in which your personal data is solely used for a secured and straightforward order and shipping process. Furthermore, your personal data is treated with absolute confidentiality.
Acceptance of the order:
The acceptance of your order begins with the delivery of an Email confirming the contents of your order and fulfilling the document requirements.
Pricing and Quantity:
In the event of pricing update by the brand once an order is placed, libasemporium has the right to update prices on website and orders already placed by customers.
libasemporium has the right to restrict product quantities depending upon the availability of stock once an order is placed. Customer will be informed of it via email or on contact # mentioned in the order.
Product Add-ons:
libasemporium has given option to customers to add supplementary items with their products, such as matching dupatta, trousers, original box, catalog image etc. The matching fabrics are procured on order basis from our trusted vendors. We try to match the colors as close as possible with the products however, there might be variation sometimes with the original fabric color. Since the add-ons are procured especially based on customer’s requisition, they are not entitled for exchange return or claim.
Exchange Policy:
Unwashed, unworn, wrong or defective items may be exchanged within the same brand (depending upon the stock availability) within 14 days from the date of delivery. Any product which is ‘Stitched’ for the customer will NOT be entertained for exchange or return.
Similarly, any unstitched product purchased from libasemporium will not be open for any claims or exchanges if the customer has already got it stitched.
Shipping costs (both ways) to send any non-damaged items will be paid by the customer. libasemporium will be responsible for shipping costs on defective/wrong merchandise only.
libasemporium will not accept exchanges for any item that has been washed, dried, damaged or stained in any way. This includes items that have been damaged or shrunk in a dryer. libasemporium is not responsible for bleeding, damage of print or fading of colors due to washing. Items offered in our Sale and Discount sections will NOT be entertained for exchange or return.
Product add-ons (matching trousers/duppatta) are not eligible for exchange.
libasemporium has full rights to update the Exchange policy without any prior notice.
Return Policy:
There is no money refund offered on all purchased items. Customer can apply for return within 14 days of delivery, if a defective or incorrect item is delivered. However, any such item(s) will NOT be entertained for return if it is used, washed, dried, damaged or stained in any way.
Stitched dresses and product add-ons (matching trousers/duppatta) are not eligible for return or claim.
Discount and Sale Offers
Any items that are on discounted prices are non-exchangeable and non-returnable
